Client Manager

Building incredible client relationships is fundamental to setting apart DesignStudio’s approach. As a Client Manager, you will support a Client Director as part of a larger team, and/or drive smaller scale workstreams and projects independently, seeking to contribute to multi-disciplinary teams helping to create world-class work.

‍
Our Client Managers work in partnership with the project team. You will be responsible for project commercials and project management admin and logistics, developing a best practice standard to ensure the successful delivery of projects throughout the studio.

Being highly collaborative, able to connect and work well with a multidisciplinary team, demonstrating enthusiasm and engagement with the outcome and impact our work has for our clients, is equally important in this role.

‍

Responsibilites

Client Relationship Management

Build a relationship with and become the direct contact for junior and mid level clients, responding with speed and assurance to the majority of internal and external requests, and quickly finding the answer to those questions you’re unable to answer yourself

Project team management

Solid project management skills to prepare a project for success internally e.g. steer a project team through project Immersion logistics or against required delivery timings

Input into project conversation or debate in a constructive way, sharing perspective and ideas that builds on content

Contribute and share an emerging point of view on the right way to deliver a project - while still being open to learning new ways of working

Manage multiple workstreams and/or projects simultaneously over a mix of clients and sectors

Strategic Relationship Management

Seek out new and innovative ways to develop the work and your team, particularly around expanding the DesignStudio capabilities and strengthening team bonds across disciplines

Interrogate client briefs to ensure there is clarity and purpose behind each opportunity

Commercial Fluency

Scope, run and deliver projects on time and on budget

Be accountable for project commercials, including accurately forecasting revenue, active tracking and monitoring for the project’s commercial health, planning resource, managing invoicing and third party supplier costs

Project Delivery

Ensure projects are delivered in a timely and accurate manner; setting and re-setting clear expectations from kick-off through to delivery

Seek to guide clients and colleagues through work or thinking that may be new or uncomfortable

Take responsibility for the work you deliver –whether that’s the proposal, agenda or process –and present it with a clear, confident rationale

Join the dots across an account proactively, identify potential opportunities, and offer solutions on project challenges while being receptive to the contribution and experience of those around you

New Business

Develop a clear understanding of the the core DS offer and be confident in speaking to our core capabilities and key disciplines

Develop bespoke proposals and estimates in response to client briefs or known opportunities, and be confident in sharing and negotiating with clients

CS Team membership

Be a vocal member of the CS team, contributing to improving our ways of working and suggesting agency initiatives

Be highly collaborative, able to connect and work well with other Client Service team members, strategists, designers, partners and clients

Seek out new and innovative ways to develop the work and your team, particularly around strengthening team bonds across disciplines